Returns & Exchange Policy – Wow And Now

Returns & Exchange Policy

Our products are handmade, one piece at a time.

Due to the Personalized & Made to Order nature of the products, we do not offer a return or a refund policy.

An exchange is possible in case of a manufacturing defect or damage in transit wherein the product is replaced.

Please note that exchanges can be made only under the following reasons:

  • The product is damaged or defective on arrival
  • The product must have no visible signs of wear or use

The exchange policy is valid for 7 days from the date of delivery.

To initiate an exchange, please write to us at hello@wowandnow.com with the order number and photographs of your concern.

Once the request is approved, a reverse pick-up is scheduled and upon receipt of the product, a replacement is shipped immediately.